Employing sophisticated measurement and control technologies, Yamatake provides value through automation centered on people’s lives. We aim to realize safety, comfort and fulfillment in people’s lives, and contribute to their happiness and satisfaction with life.

The Yamatake Group believes that to enrich people’s lives and help create better working environments is the role of measurement and control, as well as the value we must create.

    Based on this concept, we have been developing our business in the health and welfare field, although our objective is not the provision of only services, such as nursing care. By connecting measurement and control technologies and products to care services, we are aiming to create a new social value, such as prevention of lifestyle diseases or the need for nursing care.

    The knowledge and technologies acquired in our Life Assist business shall be utilized in building and industrial automation, where the addition of a human-centered factor will lead to realizing safety, comfort and fulfillment to people’s lives in these fields as well.

Call centers are staffed 24 hours a day by health care specialists with years of experience in the field.

Safety Service Center was founded in 1987 on the strong desire to “do something about the growing number of elderly persons dying alone.” In 2000 Safety Service Center was acquired by the Yamatake Group, and has since been guided by its vision of “supporting health and providing peace of mind through communication and technology.”

    Since its establishment, the company has made it its priority to communicate daily with the elderly. It has also built an emergency support framework based on networks with local communities and families of the elderly, which has been highly evaluated. Today, Safety Service Center boasts a 39% share in emergency dispatch services, the top share in this field, and the “Safety Service method” has become the de facto standard. The number of registered elderly has grown to approximately 57,000, thanks to referrals from 430 municipalities. Services offered by Safety Service Center are mainly emergency dispatch services, health and medical consultation, services to support families living with wandering elderly, home-use medical equipment support, and daily telephone services. The company is also focusing on services to prevent lifestyle diseases or the need for nursing care, and nighttime in-home nursing care.

    Safety Service Center has set up 12 call centers throughout Japan, and communicates with registered customers on a daily basis. The call centers in Sapporo, Tokyo, Fukuoka and Kumamoto now operate 24 hours a day in three shifts, and as a result the number of calls received and made per year has grown to approximately 1.6 million. The company’s basic policy of “encouraging false alarms” is thought to be responsible for this lively communication. Rather than caution the callers of false alarms, the company uses this opportunity to encourage them to call more frequently.

    All 12 call centers are staffed by certified nurses. To provide adequate health consultation over the phone, Safety Service Center employs nurses experienced in clinical treatment. Our call center staff receives further training to handle emergencies as well as conscientiously give advice on preventive care.

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